Kempinski Hotel Cancun, Cancun | Explore Room Options, Reviews & Pricing for 2025

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Key details

About the Hotel

Retorno Del Rey 36, Cancun, Mexico, 77500

Kempinski Hotel Cancun is a five-star luxury resort in Zona Hotelera, featuring a 27000-square-foot conference center and a Kayantá spa incorporating indigenous Mayan treatments.

Luxurious Sea View Rooms

Oceanfront suites at Kempinski showcase the Caribbean Sea through floor-to-ceiling windows. Rooms include marble bathrooms with rain showers, Salvatore Ferragamo amenities, and Nespresso machines.

Diamond-Rated Dining Venues

Five AAA Diamond-awarded restaurants serve Mediterranean cuisine at Fantino, grilled specialties at The Club Grill with live jazz, and Mexican dishes at El Café Mexicano. D-Lounge offers sushi and over 100 tequila varieties.

Spa and Beach Amenities

The Kayantá Spa provides Mayan-inspired treatments, aromatherapy showers, steam rooms, whirlpools, and plunge pools. Beach villas offer dedicated spaces for Ritz Kids programs.

Prime Tourist Location

Located 0.5 miles from Dolphinaris Cancun and 0.5 miles from Kukulcan Plaza. The property provides access to catamaran rides and swimming opportunities among whale sharks and coral formations.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Sea side Double Room

Max:

2 persons

445 sq. feet

Bed options:

2 Double beds

Bathtub

Balcony

room details

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Deluxe Sea side Double Room

Max:

2 persons

445 sq. feet

Bed options:

2 Double beds

Bathtub

Balcony

room details

Check Prices

Deluxe Sea side King Room

Max:

2 persons

445 sq. feet

Bed options:

1 King Size Bed

Bathtub

Balcony

room details

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Available transportation options

City Center

Cancun 6.8 mi

Airports

Cancun (CUN) 11.2 mi

Isla Mujeres (ISJ) 19.5 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Really good Cuisine

During my stay, I dined at Casitas and tried their beef ribs and salmon, which were absolutely delicious. The food at the pool bar was also very nice, and I was pleasantly surprised by the high quality considering we dined poolside. It completely transformed my view of hotel dining, making it nice and delectable.

William123. USA, 2024-05-14Read full review on

Stunning Ocean View

The Ocean Front King room I stayed in was upgraded to a suite, which offered lovely views of the ocean. The room was spotless and had a lovely style that was consistent with the Ritz-Carlton brand. I loved coming back to such a beautifully decorated space at the end of each day.

Derek_B. Canada, 2024-07-02Read full review on

Relaxing Spa Experience

The spa facilities at the hotel were absolutely fantastic. I took advantage of their sauna and steam room, which added a layer of relaxation to my vacation. These amenities were clean, well-maintained, and provided a perfect escape after a busy day in the sun.

Kevin_P. UK, 2024-09-10Read full review on

Fantastic Lounge Experience

I enjoyed a wonderful evening at the D-Lounge, where I was pleasantly surprised by the quality of the sushi and the vibrant ambiance. It was one of the highlights of my trip, as the setting was perfect for relaxing and enjoying great food while listening to live music.

Larry_Smith. Australia, 2024-10-25Read full review on

What’s included

General

No smoking on site
Free Wi-Fi in public areas
Paid parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Private beach
Elevator
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Tennis court
Golf course
Yoga class
Sports trainer

Services

Paid shuttle service
Valet parking
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services
Children's buffet
Children's play area
Kids club

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach access
Sun loungers
Live entertainment
Garden area
Spa & wellness center
Solarium
Sauna
Steam room
Jacuzzi
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Shallow end

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Patio
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Separate tub and shower
Bathroom telephone

Media

CD player

Location

Retorno Del Rey 36, Cancun, Mexico, 77500

Map view

Retorno Del Rey 36, Cancun, Mexico, 77500

City landmarks

Mall

La Isla Shopping Village

1.3 mi

Museums

Mayan Museum of Cancun

1.4 mi

CancunMexico

Avenida Kukulkan

3900 ft

Museums

Museo Subacuatico de Arte

2400 ft

Mall

Luxury Avenue

3500 ft

Blvd. Kukulcan km 12.5

Museo Sensorial del Tequila

3500 ft

Mall

Kukulcan Plaza

3500 ft

Beach

Playa Marlin

5100 ft

Shopping Area

Luxury Avenue Cancun

3000 ft

Aquarium

Interactive Aquarium

1.2 mi

Museums

Cancun Wax Museum

1.2 mi

Blvd. Kukulcan Km 12

Yamil Lu'um Archeological Site

1.3 mi

Punta Nizuc - Cancun 1835

Scorpion's Temple ruins

1.3 mi

BLVD Kukulkan KM 6.5

Extreme Games Cancun

3500 ft

Blvd. Kukulcan 13

Marlin Beach

4000 ft

Shopping Area

Fashion Harbour

1.1 mi

Mall

La Madonna

1.2 mi

Parks

arte Garden

1.3 mi

Blvd. Kukulcan Km 4 Hotel Zone

Museo de Arte Popular Mexicano

1.8 mi

Museums

Parque Maya Cancun

1.5 mi

Benito Juárez

Laguna Nichupte

1.7 mi

Beach

Playa Delfines

2.4 mi

Blvd. Kukulcan

Parque Ventura Cancun

1.8 mi

Blvd Kukulcan Km 17 Zona Hotelera

El Rey Archaeological Zone

2.4 mi

Blvd. Kukulcan

Iberostar Cancun Golf Course

2.2 mi

Chetumal Km 36. 5

Water Park at The Grand

2.3 mi

Night club

Coco Bongo

3.1 mi

Blvd. Kukulcan Km 9

Cancun Convention Center

3.2 mi

Nearby

Blvd. Kukulcan

Dolphinaris Cancun

1700 ft

Night club

H Roof

1500 ft

Restaurants

The Club Grill

100 ft

Retorno del Rey #36

Fantino

100 ft

Calle Retorno Del Rey # 36 The Ritz-Carlton

Lobby Lounge at Ritz Carlton Cancun

100 ft

The Ritz-Carlton

Puerto Madero

1200 ft

Blvd. Kukulcan Km 14.1 Hotel Zone

El Cafe Mexicano

100 ft

Hotel Ritz Carlton Calle Retorno Del Rey 36 Retorno del Rey #36

Harry's

1500 ft

Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera

Casitas

100 ft

Calle Retorno Del Rey # 36 Zona Hotelera

Nebbiolo Ristorante

1100 ft

Blvd. Kukulcan Km. 14.5 Lote 38

Olio

1200 ft

Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa

Secrets The Vine Cancun

1200 ft

Boulevard Kukulcan Km 14.5 Lote 38

Reviews and Ratings

Feedback from previous guests about their experience.

90%

enjoyed the hotel and would happily return

Exceptional service

Beautiful rooms

Villa rental confusion

Beach staff communication

9.0/10

Perfect

Rooms

9.2

Location

9.6

Service

9.6

Dining

8.4

4.5/5 based on 3890 reviews

#44 of 272 hotels in Cancun based on Tripadvisor

Diana

United States of America, January 2025

9.6/10

Our stay at the Ritz Carlton Cancun was absolutely incredible! The staff went above and beyond to ensure we felt special, and the amenities were second to none. The beach was pristine, and we enjoyed the peace and quiet, especially since it wasn't overcrowded. There were a few busy moments at breakfast, but overall, the dining experience was delightful. Value for money was high given the luxurious experience we had.

Rooms

10.0

The room was fabulous with high ceilings, soothing colors, and stunning beach views from not one, but three balconies. It was well-equipped with a Nespresso coffee maker and had ample space that allowed for relaxation.

Service

10.0

The service was impeccable; every staff member seemed genuinely happy to assist and went out of their way to make our stay memorable, including special touches like room decorations and timely service.

Location

10.0

The location was perfect, with easy access to a beautiful beach that was not crowded at all. It was conveniently close to various restaurants and shopping areas, which made our evenings enjoyable.

Dining

9.0

We enjoyed the breakfast buffet, though it did get a bit busy at peak times. Dinner at Fantino’s was exceptional and a highlight of our trip, offering a variety of delicious dishes.

Facilities

9.0

The pool facilities were spacious and inviting, providing a perfect area for relaxation. We also appreciated the well-maintained beach area, but note that there are some challenges with snorkeling directly from the beach.

Craig

United States of America, January 2025

9.2/10

I had an incredible time during my stay, enjoying the beautiful beaches and unwavering service. The hotel was a tranquil escape with stunning views, and the staff went above and beyond to make my visit feel special. While the dining options were excellent, I would have liked a bit more variety. Nonetheless, the amenities and location made it a worthwhile experience overall.

Rooms

9.0

The rooms were spacious and modern with plenty of storage, making it easy to settle in without the usual travel clutter.

Service

10.0

The attentive service truly stood out, with staff remembering my preferences and addressing my needs seamlessly throughout my stay.

Location

10.0

The location is perfect, with easy access to beautiful beaches and nearby attractions, making every day an unforgettable experience.

Dining

8.0

The dining was exceptional, but I wished there were more options available to choose from during my stay.

Facilities

9.0

The facilities were top-notch, offering everything from a relaxing pool to a stunning beach, making it an ideal getaway.

Fred

United States of America, December 2024

9.4/10

This hotel truly delivers on luxury and exceptional service, making it feel like a haven for relaxation. The rooms are cozy yet comfortable, and the amenities definitely add value to the overall stay. However, there were a couple of hiccups with the beach villa rentals that could be improved upon. Despite that, the dining options and the atmosphere at the resort are top-notch, allowing guests to indulge without needing to leave the property.

Rooms

9.0

The rooms were beautifully refurbished and very clean, providing a cozy experience for our stay.

Service

10.0

The service was outstanding, with staff going above and beyond to ensure a pleasant stay.

Location

10.0

The hotel is perfectly situated, with a stunning beach that invites relaxation and fun.

Dining

9.0

Dining options were fantastic, with a great variety of offerings and a lovely atmosphere throughout.

Facilities

9.0

The facilities, including the pool and lounge areas, were well-maintained and offered a relaxing environment.

Exceptional service

Villa rental confusion

Mark

United States of America, October 2024

8.2/10

My recent stay at this hotel was a beautiful escape with stunning views and delightful dining. While the accommodations were comfortable and the service attentive, the poolside service could use some improvement. Overall, it was a lovely experience, though the dining was a bit pricey. Still, the beautiful ambiance and thoughtful amenities made it worthwhile.

Rooms

9.0

The room was clean and well-decorated, offering a spacious layout with huge closets and ample storage. The comfortable bed was a plus, and I appreciated the lack of marble floors, making it more family-friendly.

Service

9.0

The service was top-notch from check-in to checkout. Staff were attentive and accommodating, consistently checking in on how we were doing.

Location

8.0

The location is lovely, with beautiful views and close proximity to other attractions. However, the area could be quieter, as it had some noise issues.

Dining

8.0

Dining options were delicious, especially the breakfast buffet, which offered a great selection. However, prices ran high, so be prepared for that.

Facilities

7.0

Facilities were well-maintained and included nice touches like a small gym with fresh towels and snacks, though the poolside service could be more efficient.

Stunning views

High dining prices

Charles

United States of America, October 2024

8.8/10

I had an incredible stay at the hotel, which offered first-class service and a beautiful property. The staff went above and beyond to make our birthday celebration unforgettable. While the dining experiences were mostly outstanding, I did find some areas needing improvement, particularly at the pool where service sometimes lagged. Overall, it was a fantastic vacation with excellent amenities and a great beach.

Rooms

9.0

The rooms were very nice, clean, and spacious, with comfortable beds and a lovely balcony to enjoy the ocean view.

Service

9.0

The service throughout the hotel was exceptional, with staff that were hardworking and attentive, particularly in the restaurants and by the pool.

Location

10.0

The location was fantastic, with direct access to the beautiful beach and close to several excellent dining options.

Dining

8.0

The dining experiences were generally excellent, particularly the breakfast buffet which had various options that were delicious, although I felt some areas could offer more variety.

Facilities

8.0

The facilities were top-notch, including well-maintained pools and beach areas, but improvements could be made regarding poolside furniture.